Response Handling & Fulfillment

RMS can receive and record requests and responses, plus despatch fulfilment items, information packs, materials or brochures quickly from one single site in Kent.

Working completely to your instructions RMS ensures your materials are despatched to your customers exactly as you want. Responses can arrive by post, fax, email or telephone and RMS can capture data as often as you need, right up to daily capture of campaign responses for accurate counts. We also offer Name and Address Database creation, with validated addresses. 

Key Benefits with RMS

- Accurate capture of customer identity from coupons, phone, fax, FREEpost, Business Reply or email responses with systems that create validated data on your database. 
- Postcode index systems allow full address generation for personalised materials plus give links to data like nearest supplier, local representative, Census data or TV regions.
- Pick and pack assembly for fully customised despatches as well as fast 24 hour turnaround of requests if required
- Facilities for handling cheques and credit card payments connected to with offers and redemptions can be provided.  These facilities include despatch notes, receipts and invoices, PLUS stock-control information.

Q&A - Response Handling and Fulfillment

How quick do responses occur?
Around 80% occur in the first 10 days of the offer. 

Can you store the items for my offer? 
Send us the goods on pallets and we will store them in our modern warehouse. 

Will you guarantee turnaround of requests?
Yes, RMS will guarantee turnaround in as little as 2 business days.