GDPR Privacy Notice
The General Data Protection Regulation (GDPR)
RMS Research and Marketing Services Limited (hereafter RMS), Company Registration Number 1986772 with a registered office of 19/21 Swan Street, West Malling, Kent ME19 6JU and with offices at the letterhead address is a marketing services company for pharmaceutical, medical supplies and veterinary product manufacturers. For 32 years RMS has provided services within the healthcare sector. RMS has MHRA Wholesaler Accreditation (WDA) for the distribution of POM, GSL and P medicines.
The General Data Protection Regulation (GDPR)
The GDPR is a European regulation for the protection of personal data that comes into force on 25 May 2018 and will be put into UK law through the Data Protection Bill of August 2017.
What personal information does RMS hold?
We have the names, work addresses and roles / titles of post holders working for organisations in the healthcare and local government sectors. These include post holders working in the NHS, care, local authorities, commissioning, private health, pharmacy, veterinary, primary and secondary care and mental health.
What does RMS do with the data?
RMS use the data for direct marketing purposes. We license data to third parties who may use it for marketing purposes on a time and use restricted basis. RMS uses the data for the processing of sales using the WDA held for the delivery of products for clients.
How we collect Information
From public sources that publish contact information plus RMS telephone checks organisations on a regular basis. In our sales process we record client’s details to invoice, dispatch goods and communicate with them.
Security
RMS’s data is held in our password protected databases, CRM and email systems which are only available to authorized staff.
Data Removal
If you do not wish us to use your data you can request removal via the return address on any direct marketing communication received, write to the DPO at the address above or email to DPO@rmslimited.co.uk.
Marketing channels and basis RMS data is used
Our communications are ‘business to business’ (B2B) and as a result we are processing data on the legal basis of ‘legitimate interest’. Postal communications are an ‘opt-out’ channel. Telephone numbers must be screened against the TPS and CTPS (Telephone/Corporate Telephone Preference Scheme) prior to being used and are an ‘opt-out’ channel. Email will only be used for communications related to RMS projects on a client / provider basis. Individuals will be asked to opt-in to receive electronic communications from us.
Use of RMS data for Marketing
All communications must be relevant and proportionate. All communications must have a mechanism to opt-out from future correspondence and requests are covered by an ISO 9000 process. Data used for marketing must be recently downloaded (i.e. inside 30 days) to be up-to-date. RMS processes data on the basis of ‘legitimate interest’ and will make Legitimate Interest Assessments (LIA) for projects. Any party who purchases a data license must establish their own legal basis for processing.
RMS and GDPR
RMS offers services to clients and data held relates to post holders in organisations and companies and may be used by us for marketing. RMS is the data processor and hosts information on our own and other platforms.
Using RMS’s website and your Privacy
There is information about your computer hardware and software that is automatically collected by RMS. This includes your IP address, browser type, domain names, access times and referring sites. This information is used to provide general statistics on RMS’s website.
Use of Cookies
The RMS website uses "cookies". Most web browsers automatically accept cookies but you can set your browser to decline cookies if you prefer
Security of your Personal Information
RMS stores information in a controlled, secure environment, protected from unauthorised access, use or disclosure. When personal information is transmitted it is protected through the use of encryption.
Your Rights
Under data protection law you have a number of rights which include the right to:
1) access to your personal information and to certain other supplementary information
2) require RMS to correct any mistakes in your information
3) require the erasure of personal information concerning you in certain situations
4) receive the personal information concerning you in a structured, commonly used and machine-readable format
5) object to processing of your personal information for direct marketing
6) restrict our processing of your personal information
See Guidance from the UK Information Commissioner’s Office (ICO) on individual’s rights. If you would like to exercise any of these rights
a) Write to us (either by post or email) as below
b) Give enough information to identify yourself
c) Tell us the information to which your request relates#
d) We will respond to you within a 30 day period.
Changes to this Statement
RMS will update this Privacy Statement. This version is dated 25th May 2018.
Contact Information
Please contact RMS by writing to DPO, RMS Research & Marketing Services Limited, Unit 3 Select Business Centre, Lodge Road, Staplehurst, Kent TN12 0QW or telephone (+44) 01580 895795 or email DPO@rmslimited.co.uk